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FAQ´s
on N.A. Helmets
How do I find out the size of the helmet I need?
After you submit your order we will mail you the sizing
kit and the sizing forms. You will be able to take
the measurements yourself very easily. Then you mail
us back the results, and in a few days your helmet
will be ready for shipping. With the Sizing Kit we
also provide you a easy guide of how to do it. Any
question you may have you can call or e-mail us. Your
helmet will be manufactured exactly to the size of
your head.
How long has N.A. Helmets/De Leon Technologies
LLC producing helmets?
THe
N.A. Helmets has been in business since 1958 producing
motorcycle, airplane pilot and parachuting helmets
with the highest quality.
Are
your helmets rated for safetiness?
Definitely
yes. Our helmets have the several industry standards
ratings. And the same ratings found on more expensive
MIL-SPEC helmets. Our helmets have saved hundreds
of lives after 40 years in the market.
What is the warranty on these helmets?
All
N.A. Helmets are under a 1-year warranty that covers
"manufacturer" defects, effective from the
date of purchase. This does not cover damage that
occurs from heat or collisions.
I am interested in becoming an De Leon Technologies
Distributor. Who do I contact?
If you are interested in becoming an N.A. Helmets
Distributor, please contact us via email at sales@deleontechnologies.com
I am looking for a N.A. helmets accesories that I
do not see on your website.
We do not currently have the full line of De Leon
Technologies LLC products available online. If you
are looking for a specififc product or accesory for
your helmet, as communication equipment, customized
painting or any other, please contact us via email
at sales@deleontechnologies.com
Do you offer a money-back guarantee?
We guarantee you'll be satisfied with our helmet or
we'll give you your money back! Simply return the
helmet within 30 days of purchase to: De Leon Technologies
LLC. P.O. Box #1981. Cape Canaveral, FL, 32920 and
your refund will be cheerfully refunded.
What payment options do you accept? Who do I make
my check payable to?
At this time, we accept payments by Paypal (major
credit cards accepted) cashier checks, money orders,
or personal checks. All checks should be made payable
to: De Leon Technologies LLC.
Do you currently accept payments online?
At this time, we only accept credit card payments
online by Paypal, you have to register there first.
Where do I mail my order form and payment?
Please mail your order form and order payment (order
total + sales tax + shipping and handling) to our
postal address listed below:
De Leon Technologies LLC
P.O. Box #1981. Cape Canaveral,
FL 32920
How much is shipping and handling?
Shipping and Handling charge is currently $12.00 per
helmet and should be included in your order total
if you would like your order shipped to you.
How much is the sales tax?
As of October 1, 2001, Florida Sales tax is currently
set at 7.00% and should be included with your order
total only if you are a Florida resident.
How do I contact De Leon Technologies LLC to check
on the status of my order?
To check on the status of your order, please send
an email to sales@deleontechnologies.com
Will my contact information ever be sold or given
to a third party?
De Leon Technologies LLC will NEVER provide or sell
your contact or order information to any third party
or affiliates.
Are these products only available to customers
who live outside the U.S.?
Even though we are located in Cape Canaveral, Florida,
our products are available throughout the World. However,
you will have to e mail us to check shipping charges
and alternate forms of payment.
How long will it take to receive my order?
Once we receive your completed order form with payment,
or Paypal confirmation of your credit card order was
proccesed we will ship you the Sizing Kit. After we
receive the measures by e-mail, fax, phone or mail
we will need one week to manufacture your helmet.
After it please allows up to 10 business days to receive
your product. If paying by personal check, please
add an additional 5 business days to your delivery
time, to allow for your check to clear.
I
received my helmet, but it is not confortable enough,
what can I do?
We
guarantee every helmet to fit the person it was made
for. However you have to consider than, as a new pair
of shoes, it takes several hours of use to get used
to it, and the helmet to get used to you!. So, don´t
rush, your helmet was carefully assembled using the
size and shape of your head and will fit perfectly
after a few hours.
If your helmet doesn't fit right, please return it
within 30 days of purchase for a replace or a refund.
I
have a special requirement for my helmet, I need a
special communications system, what should I do?
Please,
contact us. We will deal with you honestly and fast.
If you have a problem, or a special requirement, or
need a special upgrade we'll help you out. Some of
our customers have purchased from us for over 40 years,
and some of them with very special needs. We don't
keep customers like that by treating them badly or
not being helpful to their needs.
Protect Yourself ... Wear a Helmet!
Fit
is key. A loose helmet cannot protect the head as
well as one that is properly fit.
That´s why we only manufacture custom-made helmets.
Brain surgeons and doctors across the U.S. agree that
wearing helmets can save lives.
Both children and adults should wear the appropriate
helmet when participating in motorcycling,flying open
cockpit planes, or any recreational activity where
head injuries are a risk.
More information of how to protect yourself and others
go to:
http://www.nsc.org/
Disclaimer:
N.A. Helmets are designed to be used for recreational
motorized and non-motorized sports.
In the event that the helmet has an impact with another
object (i.e. the ground, a tree, another person, etc),
damage may occur inside the helmet where it is not
visible. Please use caution before re-using the helmet,
and if possible, send it to De Leon Technologies LLC
to determine if replacement is needed.
Do not repaint the helmet after an impact!. The protection
may not be adequete in future impacts.
Motorcycling, piloting and parachuting are dangerous
sports. No helmet can prevent all head injuries, so
please ride within your limits. Please always take
all the necessary safety equipment. Even in very low
speed accidents, serious injury or death can occur.
As an N.A. Helmet user, you agree to hold De Leon
Technologies LLC harmless from any liability as a
result of your use. Thank you, and be safe.
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